Refund Policy

Micro OTP is built around a simple promise: you only pay when you get a code. This page explains exactly when money moves back.

1. Automatic refunds on failed orders

When you place an order, the price is debited from your balance. If the order does not result in a delivered SMS code — for example the number expires before a message arrives, or the upstream purchase fails — the full order price is automatically credited back to your balance. No action is needed.

• Numbers auto-expire after a limited window; expiry without a code always refunds.
• If you cancel an order before a code arrives, the charge is reversed the same way.
• Refunds appear as balance credit immediately — the same credit usable for any future order.

2. Fulfilled orders

An order is fulfilled once a verification code is received and displayed on your order page. Fulfilled orders are not refundable, including where the third-party service later rejects or restricts the verified account — that decision belongs to the third party, not to us.

3. Balance top-ups

• Top-up credit is for use on the service. It is not withdrawable or refundable to the original payment method, except where required by law or where a technical fault on our side prevented you from using it.
• If a payment was taken but never credited to your balance, contact us — these are resolved in full once the payment is confirmed with the processor.
• Duplicate or erroneous top-ups caused by a confirmed processing error are corrected or refunded to the source where the processor allows it.

4. Chargebacks and disputes

If you believe a payment is wrong, email support@microotp.com first — most issues are resolved faster than a dispute. Filing a chargeback may suspend the account and remaining balance while the case is reviewed.

5. Fraud and abuse

We may withhold refunds and suspend balances where we reasonably detect abuse — for example payment fraud, exploitation of the refund flow, or violations of the Acceptable Use Policy.

6. How to ask

Email support@microotp.com with your account email and the order or top-up reference. We aim to respond within a few business days.